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After-sales on-site training creates value for customers
- Categories:Company news
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- Time of issue:2015-09-28
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After-sales on-site training creates value for customers
(Summary description)On September 20, 2015, the company successfully held an after-sales service training meeting at Tongpenpu Pumping Station, a key water conservancy project in Ningbo. More than 20 people from related units of the project participated. The effect was very good and the participants were unanimously praised.
- Categories:Company news
- Author:
- Origin:
- Time of issue:2015-09-28
- Views:0
On September 20, 2015, the company successfully held an after-sales service training meeting at Tongpenpu Pumping Station, a key water conservancy project in Ningbo. More than 20 people from related units of the project participated. The effect was very good and the participants were unanimously praised.
During the training, Dayu after-sales engineers explained high-voltage electrical diagrams and low-voltage electrical diagrams based on the on-site high-voltage room; introduced the function and principle of soft start of electromagnetic voltage regulation; analyzed common failure causes, taught methods to find and deal with problems; Start cabinet debugging operation demonstration, start-up operation demonstration. In the rest room, after-sales engineers had in-depth exchanges with the relevant leaders of the design unit and the owner. They agreed that Dayu’s services were well done, and the management details were well in place, and they were interested in long-term cooperation. The successful application and training of soft start for the Ningbo Tongpenpu Project has written a new chapter for our company in the hydropower and water conservancy industry.
Since the Hong'an mid-year meeting, the marketing center has taken a series of measures to reduce fees, increase efficiency, and improve services. In terms of service improvement, the after-sales engineering department puts forward the service policy of “running fast, flat, and winning”; after-sales engineers are required to not only improve the debugging service ability, but also solve the missed quality problems quickly and at low cost during the debugging process. , And pay attention to handover training, so that users can use maintenance products correctly, prevent failures, deal with problems in time, and reduce unnecessary expenses. To this end, the after-sales department formulated the "On-site Teaching Skills Training Plan for After-sales Engineers" and carried out rolling learning activities as planned. After two months of rolling training, a solid foundation was finally laid for this "Ningbo Tongpenpu Pumping Station successfully held soft-start after-sales technical training".
In the next step, the company will continue to promote such training activities to continue to create value for customers.
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